Privacy Policy
Your privacy matters. Learn how we collect, use, and protect your personal information.
Our Privacy Commitments
Secure & Encrypted
Your data is encrypted and protected with industry-standard security
Transparent
We're clear about what data we collect and how we use it
Your Control
You have full control over your data with easy access and deletion
1. Information We Collect
Personal Information
When you create an account, we collect your name, email address, phone number, date of birth, and billing information. This information is necessary to provide you with our services and process payments.
Profile Information
You may choose to provide additional information such as fitness goals, dietary preferences, medical conditions, body measurements, and progress photos. This information helps us personalize your experience.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, session duration, device information, IP address, and browser type.
Payment Information
Payment details are processed securely through Stripe. We do not store your complete credit card information on our servers.
2. How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our fitness and nutrition services, including personalizing your program recommendations and tracking your progress.
Communication
We may send you service-related emails, program updates, newsletters, and promotional offers. You can opt out of marketing communications at any time.
Analytics and Improvement
We analyze usage patterns to understand how our platform is used, identify areas for improvement, and develop new features.
Legal Compliance
We may use your information to comply with legal obligations, enforce our Terms of Service, and protect the rights and safety of our users.
3. Information Sharing
Service Providers
We share information with trusted third-party service providers who help us operate our platform, including payment processors (Stripe), email services, cloud storage (AWS), and analytics tools.
Trainers and Nutritionists
When you enroll in a program or nutrition plan, relevant information is shared with your assigned trainer or nutritionist to provide personalized guidance.
Legal Requirements
We may disclose information if required by law, court order, or governmental regulation, or to protect the rights, property, or safety of SheShape or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent
We will not share your information with third parties for their marketing purposes without your explicit consent.
4. Data Security
Security Measures
We implement industry-standard security measures to protect your information, including encryption (SSL/TLS), secure servers, regular security audits, and access controls.
Data Storage
Your data is stored on secure servers provided by AWS with encryption at rest and in transit. We maintain regular backups to prevent data loss.
Employee Access
Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions. All personnel are bound by confidentiality agreements.
Your Responsibility
You are responsible for maintaining the confidentiality of your account credentials. Never share your password with others and notify us immediately of any unauthorized access.
5. Your Rights and Choices
Access and Correction
You have the right to access, review, and update your personal information at any time through your account settings.
Data Deletion
You can request deletion of your account and personal information by contacting support@sheshape.com. Some information may be retained for legal or legitimate business purposes.
Marketing Communications
You can opt out of marketing emails by clicking the unsubscribe link in any promotional email or adjusting your notification preferences in your account settings.
Cookie Preferences
You can control cookie settings through your browser. Note that disabling certain cookies may affect platform functionality.
Data Portability
You have the right to request a copy of your data in a structured, commonly used format.
6. Cookies and Tracking Technologies
Essential Cookies
We use essential cookies to enable core functionality like authentication, security, and session management. These cookies cannot be disabled.
Analytics Cookies
We use analytics tools to understand how users interact with our platform. This helps us improve user experience and identify issues.
Marketing Cookies
With your consent, we may use cookies to deliver personalized advertisements and measure campaign effectiveness.
Third-Party Cookies
Some third-party services (like Stripe, YouTube) may set their own cookies when you use their features on our platform.
7. Children's Privacy
Age Restriction
SheShape is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
Parental Rights
If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.
8. International Data Transfers
Global Operations
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers.
EU/UK Users
For users in the European Union or United Kingdom, we comply with GDPR requirements and use Standard Contractual Clauses for data transfers.
9. Data Retention
Retention Period
We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal, tax, or audit purposes.
Backup Retention
Data in backup systems may persist for up to 90 days after deletion before being permanently removed.
10. Changes to This Privacy Policy
Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or prominent notice on our platform.
Your Acceptance
Continued use of SheShape after changes to this policy constitutes acceptance of the updated terms.
11. Contact Us
Privacy Questions
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Contact Information
Email: privacy@sheshape.com | Support: support@sheshape.com | Address: [Your Business Address]
Response Time
We aim to respond to all privacy-related inquiries within 48 hours.
We Value Your Privacy
At SheShape, protecting your personal information is a top priority. We are committed to transparency, security, and giving you control over your data. If you have any questions or concerns, please don't hesitate to contact us.